Support

Will my original photos be deleted?

No. The default is copy, and within the same disk it uses hard links, so disk usage doesn't grow. If you'd rather clear the originals out of their old folder you can choose Move — and it asks once more before doing so. Even a move comes back with Undo.

How do I undo a tidy-up?

On the first screen, under Recent activity, press Undo next to that run. It confirms what will be reverted first, and tells you how many photos went back when it's done. It also asks whether to remove the folders it created.

Won't this double my disk usage?

Not within the same disk. A hard link makes one file appear in two places; the contents exist once. Tidying to a different disk (an external drive, a NAS) is a real copy, so it needs the space.

My trip got split across several folders

When the location moves far enough, Neatling treats it as a different place and splits. That's what stops a five-day trip becoming one folder of several hundred photos named after a single city. You can adjust the distance and photo-count thresholds — or switch it off — in Settings → photo grouping rules.

Place names aren't showing up

Korean law restricts exporting detailed map data, so Apple Maps carries almost no Korean landmarks, and some other regions are thin as well. It isn't the app misbehaving or a stale map. In the preview, press Choose place and Neatling pins where the photos were taken. Press and hold a photo to see it large, then write the name — it's kept as a nickname and applied automatically next time.

What can I do for free?

The preview has no limit. Drop in 30,000 photos and you can see every folder it would make, open the map, and edit names. Only actually moving files is capped at 200 per run. Undo, Trash recovery, and importing from the Photos app are free forever.

I got a new Mac. Do I buy it again?

No. With the same Apple Account, open the Free · Pro screen in the app and press Restore Purchases.

Which "Photos" app do you mean?

Apple's built-in Photos app on the Mac and iPhone — the rainbow flower icon in the Dock. It doesn't mean photo apps in general: Google Photos, Lightroom and the like aren't included.

Pictures taken on your iPhone are already inside the Mac's Photos app if iCloud Photos is on. Neatling's Import from Photos reads that library directly — you don't have to export anything first.

Why can't I "Move" photos imported from the Photos app?

Photos in that app aren't loose files in a folder; they live inside the Photos Library that Apple manages. Apple lets other apps read from that library, but not delete or move anything in it. That's a macOS rule, not a Neatling limitation.

So Neatling only copies them to your destination and leaves the originals in Photos. If you want them gone from there too, delete them in the Photos app after tidying. One more thing: hard links can't be used here, so this is a real copy — it needs the disk space, and photos that live only in iCloud take time to download.

What about photos in Google Photos or another service?

Download them into a folder first, then drag that into Neatling. Make sure the export keeps EXIF data — photos stripped of date and location have nothing to file by, and end up in a _no date folder.

What macOS do I need?

macOS 15 or later.